Digital Services and Cancellation
When you subscribe to Matador, you may request immediate access to premium features. If you do so and begin using the service, this may affect your right to cancel within the standard cancellation period for online purchases.
We will ask for your explicit consent before providing immediate access, so you can make an informed choice.
When We May Issue Refunds
We may issue refunds at our discretion in the following circumstances:
- Technical issues preventing access to paid features for an extended period
- Duplicate or erroneous charges
- Subscription was purchased but premium features were never accessed
How to Request a Refund
To request a refund, please contact us at support@matadortalent.com within 14 days of your purchase. Include your account email and a description of the issue. We will review your request and respond within 5 business days.
Cancellation vs Refund
Cancelling your subscription stops future billing but does not automatically result in a refund for the current billing period. You will retain access to premium features until the end of your paid period.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer. For more information about your rights, visit Citizens Advice.
Contact Us
If you have questions about this policy, please email our support team.
Company Information
MATADOR TALENT LIMITED
Company number: 16501740
Registered in England and Wales
Registered office: 43 Carlton Avenue, Harrow, London, HA3 8AX
Contact: hello@matadortalent.com